Thank you for shopping with PROstorez. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
1. Refund Eligibility We offer refunds under the following conditions:
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The item was received damaged or defective.
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The wrong item was delivered.
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The item does not match the description provided on our website.
2. Return Eligibility To be eligible for a return:
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Items must be unused, unworn, and in their original condition.
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Items must be in their original packaging with all tags and labels attached.
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The return request must be made within 14 days of delivery.
3. Non-Returnable Items The following items are non-returnable:
4. Refund Process
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To initiate a refund, please contact our customer support team at support@prostorez.com with your order details and reason for the request.
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 3-4 business days, and a credit will automatically be applied to your original method of payment.
5. Return Process
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Contact our support team to receive a return authorization and shipping label.
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Securely package the item and include a copy of the receipt or proof of purchase.
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Ship the item back to us using the provided label.
6. Shipping Costs
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If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
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For all other returns, the customer is responsible for shipping costs.
7. Exchanges
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We offer exchanges for items that are defective or damaged.
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If you need to exchange an item for a different size, color, or style, please contact our support team for assistance.
8. Late or Missing Refunds
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If you have not received your refund within 10 business days, please check your bank account and contact your credit card company or payment provider. Processing times may vary.
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If you’ve done all of this and still have not received your refund, please contact us at support@prostorez.com for further assistance.
Contact Us If you have any questions about our Refund and Return Policy, please reach out to us at:
We value your business and are committed to ensuring a positive shopping experience with PROstorez.
