FAQs
1. What is Prostorez?
Prostorez is an online store offering a wide range of high-quality products at competitive prices, with reliable shipping and customer support.
2. How do I contact Prostorez customer service?
You can reach our customer service team via email at info@prostorez.com
3. Do you have a physical store?
Currently, Prostorez operates as an online store only, providing convenient shopping and fast delivery.
Orders & Shipping
4. How do I place an order?
Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase securely.
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.
6. What are the shipping options and delivery times?
We offer standard and expedited shipping options. Delivery times vary based on your location and the shipping method selected at checkout.
7. What should I do if I missed my delivery?
If you miss your delivery, the carrier may leave a notice with instructions for pickup or redelivery. If no notice is left, or you have any issues, please contact our customer service team.
Returns & Refunds
8. What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original condition with all packaging and accessories. Please visit our Return Policy page for more details.
9. How do I request a return or exchange?
To initiate a return, contact our customer service team with your order details. We will provide further instructions on how to return the item.
10. How long does it take to process a refund?
Refunds are typically processed within 4-5 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.
Payments & Security
11. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options. You can view all available payment methods at checkout.
12. Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment details.
Account & Support
13. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and manage your purchase history easily.
14. How do I reset my password?
Click on “Forgot Password” on the login page and follow the instructions to reset your password via email.
15. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately with photos of the product and your order details. We will assist you with a replacement or refund.