PRO Storez Shipping Policy

PRO Storez ships to all 50 US states, US territories, APO/FPO addresses, and P.O. Boxes for most products. Please allow 3-5 days for custom items, such as tees, to be printed and 72 hours for in-stock products to be processed (some apparel may be in stock and not print-on-demand). Most collectible items also qualify for international shipping. Please allow up to 2-4 business days for in-stock collectibles to be packaged and shipped.

Estimated Arrival Time: In-stock products typically arrive within 7 business days after the order is accepted. Please note that during or after sales events, delivery times may not be guaranteed within 24 hours.

Shipping Rates:

How to Change Your Delivery Address: Requests to update your shipping address must be made within 24 hours of placing the order, as our fulfillment process starts immediately. After 24 hours, PRO Storez may not be able to update the address. For pre-orders, address changes are allowed anytime before shipment. Once the item has shipped, we cannot change the address. Customers are responsible for ensuring the accuracy of the shipping address. Email orders@prostorez.com for any changes. Please note, updating the address in your account profile does not automatically update the shipping address for existing orders.

Shipping Charges: PRO Storez charges a flat rate shipping fee based on the weight of your order. All apparel items are shipped via USPS, while collectible items are shipped via UPS, FedEx, USPS, or UPS Mail Innovations (for international orders only).

Lost Orders: If your order is lost in transit, please contact customer service at support@prostorez.com. An order is considered lost if its tracking status shows "in transit" for more than 21 days for domestic orders or 120 days for international orders. We cannot issue refunds or replacements for packages marked "Delivered" by the carrier, but not received by the customer. Customers must contact the carrier directly to resolve the issue. We are also unable to offer refunds for packages lost due to incorrect or incomplete addresses. If a package is returned to us due to an incomplete address, we will require an additional shipping fee to resend the package. It is the customer’s responsibility to ensure all address details are correct.

Risk of Loss: All items purchased from PRO Storez are shipped under a shipment contract. This means the risk of loss and title pass to you once the item is delivered to the carrier.

Multiple Shipments: If your order contains both pre-order and in-stock items, they will be shipped separately. Pre-orders will ship as soon as they come into stock. Some items, such as tees made to order, may take longer to ship; we will ship readily available items first. If items are fulfilled from different locations, they may ship separately.

Domestic Shipping Delays: Domestic shipments may be delayed by up to 21 days due to various factors. In some cases, it may take up to three weeks to arrive, depending on the shipping method and destination.

Freight-Forwarding Services: We do not recommend using freight-forwarding services for international orders due to frequent delays, lost packages, and fraud. If you choose to use one, PRO Storez is not responsible for any issues with the package once it leaves our possession. We may cancel orders sent to freight-forwarding services and we are not liable for any delays or missing packages. Any claims should be directed to the freight-forwarding service.

We appreciate your understanding and aim to ensure you receive your orders reliably.

Returns and Exchanges

Please review our Return and Refund Policy for details on how to return or exchange an item. You may return most new, unused items within [insert return period] days of delivery.

Customer Service

If you have any questions about shipping or your order, please do not hesitate to contact us:

Email: support@prostorez.com
Phone: +1 929 782 2000
1108 E Palmer St Philadelphia, PA 19125

Thank you for shopping with PROstorez. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Refund Eligibility We offer refunds under the following conditions:

• The item was received damaged or defective.

• The wrong item was delivered.

• The item does not match the description provided on our website.

2. Return Eligibility To be eligible for a return:

• Items must be unused, unworn, and in their original condition.

• Items must be in their original packaging with all tags and labels attached.

• The return request must be made within 30 days of delivery.

3. Non-Returnable Items The following items are non-returnable:

• Custom or personalized items.

• Gift cards.

• Items marked as final sale.

4. Refund Process

• To initiate a refund, please contact our customer support team at support@prostorez.com with your order details and reason for the request.

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 3-4 business days, and a credit will automatically be applied to your original method of payment.

5. Return Process

• Contact our support team to receive a return authorization and shipping label.

• Securely package the item and include a copy of the receipt or proof of purchase.

• Ship the item back to us using the provided label.

6. Shipping Costs

• If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.

• For all other returns, the customer is responsible for shipping costs.

7. Exchanges

• We offer exchanges for items that are defective or damaged.

• If you need to exchange an item for a different size, color, or style, please contact our support team for assistance.

8. Late or Missing Refunds

• If you have not received your refund within 10 business days, please check your bank account and contact your credit card company or payment provider. Processing times may vary.

• If you’ve done all of this and still have not received your refund, please contact us at support@prostorez.com for further assistance.

Contact Us If you have any questions about our Refund and Return Policy, please reach out to us at:

• Email: support@prostorez.com

• Phone: 929-782-2000

We value your business and are committed to ensuring a positive shopping experience with PROstorez.

1. What is Prostorez?
Prostorez is an online store offering a wide range of high-quality products at competitive prices, with reliable shipping and customer support.

2. How do I contact Prostorez customer service?
You can reach our customer service team via email at [your email] or by calling [your phone number]. Our support team is available [business hours].

3. Do you have a physical store?
Currently, Prostorez operates as an online store only, providing convenient shopping and fast delivery.

Orders & Shipping

4. How do I place an order?
Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase securely.

5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.

6. What are the shipping options and delivery times?
We offer standard and expedited shipping options. Delivery times vary based on your location and the shipping method selected at checkout.

7. What should I do if I missed my delivery?
If you miss your delivery, the carrier may leave a notice with instructions for pickup or redelivery. If no notice is left, or you have any issues, please contact our customer service team.

Returns & Refunds

8. What is your return policy?
We accept returns within [X] days of delivery. Items must be in their original condition with all packaging and accessories. Please visit our Return Policy page for more details.

9. How do I request a return or exchange?
To initiate a return, contact our customer service team with your order details. We will provide further instructions on how to return the item.

10. How long does it take to process a refund?
Refunds are typically processed within [X] business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

Payments & Security

11. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options. You can view all available payment methods at checkout.

12. Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment details.

Account & Support

13. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and manage your purchase history easily.

14. How do I reset my password?
Click on “Forgot Password” on the login page and follow the instructions to reset your password via email.

15. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately with photos of the product and your order details. We will assist you with a replacement or refund.