Member’s Mark Over 5' Pre-Lit Stack Ornament Décor Gold

At PROstorez, we are committed to providing our customers with a seamless shopping experience, including fast and reliable shipping. Please review our shipping policy below to understand how we handle orders, delivery options, and shipping fees.

1. Free Shipping Offer

We are pleased to offer free standard shipping on all orders over $50 (before taxes and shipping fees). 

• Free shipping applies only to orders that meet the $50 minimum order value.
• The free shipping offer is for standard shipping only.
• Orders that do not meet the $50 minimum will be charged a flat-rate shipping fee based on the selected delivery method.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options to suit your needs. The available methods will be displayed at checkout, and delivery times are as follows:

• Standard Shipping (Free on orders over $50): Estimated delivery within 4-6 business days.
• Expedited Shipping: Estimated delivery within 3-4 business days. Additional charges apply.

Please note that delivery times are estimates and may vary depending on your location, order processing time, and external factors such as weather or shipping carrier delays.

3. Processing Time

All orders are processed within 2 business days from the time of purchase. Please allow extra processing time during peak seasons, such as holidays or sales events.

Orders placed after [insert time] on weekdays or on weekends and holidays will be processed the next business day.

4. Shipping Restrictions

• Shipping Locations: We currently ship to United States only Expect 
  Puerto Rico
  .
• P.O. Boxes: We are unable to ship to P.O. Box addresses for certain shipping methods. Please ensure your address is complete and accurate for successful delivery.
• International Shipping: Currently we do not ship internationally.

5. Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery. Please note that it may take 24-48 hours for tracking information to update in the carrier's system.

6. Shipping Delays

While we make every effort to process and ship all orders in a timely manner, delays may occur due to factors beyond our control, such as weather, shipping carrier issues, or high demand. If your order is delayed, we will do our best to keep you informed.

7. Shipping Damage or Lost Items

If your package is damaged during shipping or if you suspect your order is lost, please contact us immediately at [insert contact email or phone number]. We will investigate the issue and work with you to resolve it as quickly as possible.

8. Returns and Exchanges

Please review our Return and Refund Policy for details on how to return or exchange an item. You may return most new, unused items within [insert return period] days of delivery.

9. Customer Service

If you have any questions about shipping or your order, please do not hesitate to contact us:

Email: support@prostorez.com
Phone: +1 929 782 2887
Address: 977 East 10th Street, Brooklyn, NY 11230

Thank you for shopping with PROstorez. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Refund Eligibility We offer refunds under the following conditions:

• The item was received damaged or defective.

• The wrong item was delivered.

• The item does not match the description provided on our website.

2. Return Eligibility To be eligible for a return:

• Items must be unused, unworn, and in their original condition.

• Items must be in their original packaging with all tags and labels attached.

• The return request must be made within 30 days of delivery.

3. Non-Returnable Items The following items are non-returnable:

• Custom or personalized items.

• Gift cards.

• Items marked as final sale.

4. Refund Process

• To initiate a refund, please contact our customer support team at support@prostorez.com with your order details and reason for the request.

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 3-4 business days, and a credit will automatically be applied to your original method of payment.

5. Return Process

• Contact our support team to receive a return authorization and shipping label.

• Securely package the item and include a copy of the receipt or proof of purchase.

• Ship the item back to us using the provided label.

6. Shipping Costs

• If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.

• For all other returns, the customer is responsible for shipping costs.

7. Exchanges

• We offer exchanges for items that are defective or damaged.

• If you need to exchange an item for a different size, color, or style, please contact our support team for assistance.

8. Late or Missing Refunds

• If you have not received your refund within 10 business days, please check your bank account and contact your credit card company or payment provider. Processing times may vary.

• If you’ve done all of this and still have not received your refund, please contact us at support@prostorez.com for further assistance.

Contact Us If you have any questions about our Refund and Return Policy, please reach out to us at:

• Email: support@prostorez.com

• Phone: 929-782-2887